Local Operations Manager

Vacasa-posted 5 months ago
Full-time • Mid Level
Lahaina, HI
1,001-5,000 employees
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Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

  • Oversee operations in assigned location managing a specific portfolio of properties
  • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
  • Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
  • Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
  • Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
  • Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
  • Partner and assist your Business Development Representative when new units join the portfolio
  • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
  • Provide cross-coverage for your manager and Co-LOM(s) when necessary
  • Conduct regular inspections prior to guest and owner arrivals
  • Occasional need to perform housekeeping and maintenance duties
  • Traveling between worksites is frequent and this person will need their own reliable transportation.
  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Availability to work Sunday through Saturday, early mornings and evenings as needed
  • Professional in all forms of communications such as email, phone calls, video calls and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures
  • Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend, stoop, squat, kneel, and twist
  • Health/dental/vision insurance based on hours worked
  • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
  • Health & Dependent Care Flexible Spending Accounts based on hours worked
  • Paid Flex Time Off
  • Employee Assistance Program (EAP)
  • Employee Discounts
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