Local Operations Manager

Vacasa-posted 4 days ago
Full-time • Manager
Hybrid • Galveston, TX
1,001-5,000 employees
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This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

  • Lead and develop a team of employees through effective coaching, mentoring, and performance management.
  • Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
  • Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives.
  • Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
  • Provide cross-coverage for your team and management when necessary.
  • Conduct regular inspections prior to guest and owner arrivals.
  • Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
  • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
  • Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
  • Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
  • Partner and assist your Onboarding team when new units join the portfolio.
  • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
  • Foster a collaborative work environment that promotes open communication, innovation, and employee engagement.
  • Address team conflicts constructively and in a timely manner as they arise.
  • Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
  • Other duties as assigned because every day is different in hospitality!
  • Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
  • 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred.
  • Prior experience in supervisory or management level positions in a similar industry is highly preferred.
  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • This role involves frequent travel between worksites, so reliable personal transportation is essential.
  • Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
  • Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
  • Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
  • Health/dental/vision insurance based on hours worked
  • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
  • 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
  • Health & Dependent Care Flexible Spending Accounts based on hours worked
  • Paid Flex Time Off
  • Employee Assistance Program (EAP)
  • Employee Discounts
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