Local Operations Manager

Vacasa • Portland, ME

89d • $53,000 - $56,000 • Hybrid

About The Position

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

Requirements

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred.
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
• Reliable personal transportation is essential due to frequent travel between worksites.
• Dependable and prepared; showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Responsibilities

• Lead and develop a team of employees through effective coaching, mentoring, and performance management.
• Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives.
• Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement.
• Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Other duties as assigned because every day is different in hospitality!

Benefits

• Health/dental/vision insurance based on hours worked.
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked.
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Flex Time Off.
• Employee Assistance Program (EAP).
• Employee Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation