Ziply Fiber-posted 9 months ago
$67,500 - $112,500/Yr
Full-time • Mid Level
Laurel, WA
Administrative and Support Services

The Local Manager represents Ziply Fiber within an assigned geographic area to promote a positive image and provide leadership to a workforce of field, central office and/or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Duties include building ownership and accountability with a positive and friendly approach to meeting service activation and repair commitment dates with an extreme focus on customer service. This position also plays a key support role with sales, marketing, and other organizations in evaluating and supporting new business opportunities.

  • Instill a sense of pride and ownership in the company and the individual's work
  • Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work
  • Hold employees and other departments accountable to meet customer needs
  • Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers
  • Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge
  • Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner
  • Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace
  • Represent the Company and communicates Company vision and direction through active engagement and involvement in the community
  • Leverage community relationships to retain existing business and identify future business opportunities
  • Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations
  • Partner with marketing to act as the 'eyes' and 'ears' of the local market to promote local initiatives and ensure appropriate competitive response
  • High school diploma or equivalent required
  • Bachelor's degree in Telecommunications, Operations Management or Business Administration preferred
  • 2+ years of prior supervisory experience preferred
  • Successful completion/certification in related technical fields or vendor equipment desired
  • Advanced knowledge of installation, repair, central office and outside plant functions
  • Basic knowledge of FTTH and data networking
  • DSL installation and repair experience
  • Basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
  • Must possess and maintain a valid State Driver's License and satisfactory driving record
  • Must be available 24/7 to support off-shift technicians and emergency situations as needed
  • Must take pride and ownership in work and exhibit a willingness to learn
  • Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure within critical deadlines
  • Strong verbal and written communication, attention to detail, and organizational skills
  • Knowledge of engineering, plant service center and outside plant functions
  • Must possess basic PC skills: Excel, Word, Power Point and Outlook
  • Ability to work in inclement weather
  • Ability to drive on behalf of the company in a safe and responsible manner
  • Comprehensive health benefits including medical, dental, vision
  • 401k
  • Flexible spending account
  • Paid sick leave and paid time off
  • Quarterly performance bonus
  • Training, career growth and education reimbursement programs
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