Local Gas Distribution Inspection Services Account Manager

Joe Knows•Phoenix, AZ

42d

About The Position

Local Gas Distribution QA/QC Inspection Services Account Manager As Joe Knows Energy continues to grow organically, we are looking for transformational leaders to join our team. The Account Partner role is a high-impact leadership position responsible for driving client success, developing frontline leaders, and strengthening JKE’s reputation for building high-performance, people-first cultures. The Account Partner serves as the primary liaison between JKE and clients. You will lead client transformation efforts, build trusted partnerships, and ensure that field teams (“Joes”) are aligned, supported, and operating at a high level. This role is central to delivering operational excellence while advancing JKE’s mission and values. Lead client transformation plans from strategic planning through execution. Recruit, vet, onboard, and coach frontline leaders (“Joes”) to ensure long-term success. Serve as the main point of contact for assigned clients—building relationships, solving problems, and communicating clearly and consistently. Coordinate training, onboarding schedules, and compliance requirements (OQ, safety, certifications). Conduct regular field visits and performance audits to coach Joes and ensure operational excellence. Track budgets, forecasts, client performance, and key financial metrics, including revenue and margin goals. Contribute to JKE’s internal leadership culture through meetings, initiatives, and strategic planning. Maintain accurate and up-to-date client intelligence, reporting systems, and feedback loops (ACT, Be the Light, NPS). Participate in operations meetings, strategic reviews, and annual planning sessions. Model and promote JKE’s core values in every interaction and decision.

Requirements

3+ years in a leadership role in operations, client management, or field services.
Strong operational leadership and talent development background.
Proven ability to build and maintain strong client relationships.
Strategic thinker with strong planning and analytical skills.
Ability to coach and influence field personnel effectively.
Proficiency in Microsoft Office and project/people management platforms (e.g., 90.io, BambooHR, JKE Platform).
Knowledge of industry safety and compliance standards (OQ, OSHA, etc.).
A growth mindset, owner mentality, and commitment to continuous improvement.
Comfortable traveling throughout the Northeast region and spending time in the field.
Strong alignment with JKE’s mission and core values

Nice To Haves

Experience in construction, utilities, natural gas, or energy industries strongly preferred.

Responsibilities

Lead client transformation plans from strategic planning through execution.
Recruit, vet, onboard, and coach frontline leaders (“Joes”) to ensure long-term success.
Serve as the main point of contact for assigned clients—building relationships, solving problems, and communicating clearly and consistently.
Coordinate training, onboarding schedules, and compliance requirements (OQ, safety, certifications).
Conduct regular field visits and performance audits to coach Joes and ensure operational excellence.
Track budgets, forecasts, client performance, and key financial metrics, including revenue and margin goals.
Contribute to JKE’s internal leadership culture through meetings, initiatives, and strategic planning.
Maintain accurate and up-to-date client intelligence, reporting systems, and feedback loops (ACT, Be the Light, NPS).
Participate in operations meetings, strategic reviews, and annual planning sessions.
Model and promote JKE’s core values in every interaction and decision.