Local Dispatcher, Household Goods

About the position

The Dispatcher is responsible for the daily scheduling of production activity. The Dispatcher plans the assignments of personnel and equipment to complete orders and warehouse work, and plans the order and routing of jobs and crew to comply with customer commitments, safety, and efficiency. The Dispatcher has direct contact with production crew members; daily handing out and reviewing their job assignments. The Dispatcher is also the front-line supervisor for production crew members. The Dispatcher will have responsibilities to work in the warehouse, including operating warehouse equipment.

Responsibilities

• Assure that safety is the number one priority for all personnel, above all other goals and objectives.
• Continuously monitor driver hours of service availability and schedule to available hours.
• Work in cooperation with the Safety Manager to schedule employees and contractors for recommended training.
• Communicate yearly goals for driving safety, work comp injury prevention, and property damage prevention.
• Work within the 'See something, say something' environment to comply with and enforce all safety regulations and policies.
• Insure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures.
• Timely act on the recommendations of the Safety Manager or branch ASR.
• Schedule jobs, crews, equipment, and routing to meet all customer commitments with a realistic plan.
• Maintain the Day Page in real time in the move management system.
• Daily communicate with Coordinators scheduled job start times.
• Update Coordinators in real time of any changes to the schedule that impact customer commitments.
• Confirm that all crew members have currently valid criminal background check clearance.
• Assure that all production crew and contractors have completed the Quality Labor Training program.
• Coordinate with the Quality Assurance Manager and Claims Manager in the areas of training, continuous improvement, and corrective action.
• Maintain adequate inventories of material and supplies to avoid service failures due to out of stock items.
• Daily monitor the labor time-keeping system for accuracy of time worked.
• Assure that scheduled and preventive maintenance of equipment gets completed.
• Assign work crews within productivity standards for loading, unloading, packing, and warehousing functions.
• Participate in job costing to improve gross margins.
• Responsible for recruiting, hiring, training, performance reviews, retention and termination of service crew.

Requirements

• Associate Degree (A.A.) from an accredited college or university; or five to seven years related experience and/or training in transportation or moving & storage; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.