Local Connection Consultant

Windstream • Dahlonega, GA

384d

About The Position

The Local Connection Consultant role at Kinetic involves engaging with customers to provide exceptional service and support while promoting the company's broadband and digital services. This position focuses on both sales and customer service, ensuring that Kinetic remains a leading internet service provider by enhancing customer connections and experiences.

Requirements

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality.
• Intermediate experience using Microsoft Office or other professional software.
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.
• Ability to work effectively with cross-functional teams to meet a common goal.
• Proficient and professional verbal and written communication skills.
• Ability to build rapport quickly and successfully with a wide range of customers.
• Experience problem solving quickly and decisively.
• Ability to use diplomacy when working with challenging or demanding customers.
• High School Degree or GED equivalent.
• Valid Driver's License.

Nice To Haves

• Coachable and motivated
• A desire to work in a fast-paced environment
• Bilingual

Responsibilities

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Conduct marketing activities to fill the sales funnel and promote local initiatives.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local responses.
• Maintain inventory of modems to assist customers locally.
• Promote the concept of 'Local' - Local Contact, Local Connection, Local Number.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED