Local Connection Consultant

Windstream • Douglas, GA

275d

About The Position

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™. As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network. Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

Requirements

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality.
• Intermediate experience using Microsoft Office or other professional software.
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.
• Ability to work effectively with cross-functional teams to meet a common goal.
• Proficient and professional verbal and written communication skills.
• Ability to build rapport quickly and successfully with a wide range of customers.
• Experience problem solving quickly and decisively.
• Ability to use diplomacy when working with challenging or demanding customers.
• High School Degree or GED equivalent.
• Valid Driver's License.

Nice To Haves

• Coachable and motivated.
• A desire to work in a fast paced environment.
• Bilingual.

Responsibilities

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Marketing activities to fill the sales funnel and promote local.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local 'human' responses.
• Maintain inventory of modems to assist customers locally.
• Promote 'Local.' Local Contact, Local Connection, Local Number.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

What This Job Offers

• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED