Lobby Services Associate (Part-Time) Swedish Hospital-Endeavor Health - Swedish Hospital-CTD
About The Position
The Lobby Services Associate is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. All new Lobby Services Associates will need to participate in a two-week orientation, Monday-Friday, 9:00 am- 5:00 p.m. Location: Swedish Hospital, Chicago, Illinois Job Type: Part-Time, Rotating Shifts (Schedule) All candidates must be available to work rotating shifts, weekends and holidays COMPENSATION: The hourly rate for this position ranges from $17.00 to $17.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Requirements
- Supervisory experience in a related role preferred
- Previous guest services experience required.
- High school diploma or equivalent required.
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organization skills, accuracy, and attention to detail
Responsibilities
- Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
- Trains and guides guest service staff on job duties, customer service, systems, and procedures
- Greet and provide customer service to guests while anticipating their needs
- Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and emails and deliver messages as needed.
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Reconciles disputed guest charges.
- Participates in Quality Assurance Programs and reviews to address areas in need of improvement.
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
- Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
