Lobby Services Associate - Full Time

Cedars-Sinai • Los Angeles, CA

398d • $43,680 - $58,344

About The Position

The Lobby Services Associate at Cedars-Sinai plays a crucial role in enhancing the visitor experience by providing essential information and assistance to patients and visitors. This position involves greeting visitors, offering wayfinding tools, and ensuring a clean and professional lobby environment, all while adhering to health guidelines.

Requirements

• High School Diploma/GED required.
• One (1) year of customer service and/or front desk experience required.
• Three (3) years of experience preferred.

Responsibilities

• Provide information, wayfinding tools, and literature to visitors.
• Answer and direct phone calls and route inquiries to other departments or supervisors as appropriate.
• Collaborate with other departments to ensure a positive visitor experience.
• Greet and assist visitors as they arrive or exit, acquiring vital information for assistance.
• Ensure visitors and/or patients reach their destination by providing directions or escorting them.
• Maintain the lobby area by ensuring informative literature is available and the area is clean.
• Conduct screening protocols in alignment with CDC and CDPH guidelines.
• Process visitors according to current visitation guidelines using visitor management software.
• Conduct patient lookups utilizing CS Link.
• Provide patient escorts for procedure patients.
• Help triage patients according to organizational guidelines.

Benefits

• Competitive salary ranging from $21.00 to $28.05 per hour.
• Opportunities for career growth and development within a leading healthcare organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED