Lobby Services Associate - Evanston Hospital at Endeavor Health

KPMG • Evanston, IL

79d • $18 - $18

About The Position

The Lobby Services Associate position coordinates the flow of patients, guest, and visitors by providing accurate information, problem-solving matters in the moment, and responding to a variety of needs. All of which requires high-quality customer service and a professional approach.

Requirements

• Supervisory experience in a related role preferred
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

Benefits

• Comprehensive benefit programs including medical, dental, vision, and work/life resources
• Retirement savings plans like 401(k)
• Paid days off such as parental leave and disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED