Lobby Services Associate at Swedish Hospital-Endeavor Health

Aramark • Chicago, IL

422d • $35,360 - $35,360

About The Position

The Lobby Services Associate at Swedish Hospital is responsible for ensuring guest satisfaction by managing reservations, assisting guests with their needs, and addressing any concerns. This part-time role involves overseeing guest services operations, including luggage transport, and requires strong customer service and organizational skills.

Requirements

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organization skills, accuracy, and attention to detail

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greets and provides customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service
• Books reservations and coordinates registration
• Operates a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guests, customers, clients, and co-workers
• Reconciles disputed guest charges
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement

Benefits

• Part-time position with flexible scheduling
• Shift and weekend pay

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED