Lobby Security Supervisor

Allied Universal•Normal, IL

11d•$23

About The Position

Allied Universal® is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

Requirements

Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Must possess, or be able to obtain, a SECRET clearance with the Department of Defense
Minimum one (1) year of experience in security, law enforcement or military service
Must possess one or more of the following:
Service in the active-duty military, military reserves, or National Guard
Service in Auxiliary Police or Police Cadets
Minimum of one year verifiable and successful supervisory experience in security-related industry
Be able to operate radio or telephone equipment and/or console monitors
Demonstrated ability to interact cordially and communicate with the public
Effective oral and written communication skills
Problem solving skills
Active listening skills
Assess and evaluate situations effectively; identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly, and accurately
Teamwork
Attention to detail

Nice To Haves

Possession of one or more of the following:
Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
Bachelor’s degree in law enforcement or criminal justice related studies
A minimum of 8 or more years of service in any military branch
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

Responsibilities

Supervise and coordinate the delivery of quality services to the client.
Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range
Supervise day-do-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events
Enforce Allied Universal policies as outlined in the handbooks and executive memos
Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel
Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates
Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
Assist with the communication of policies, company announcements and job openings
Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
Respond to client requests
Make emergency notifications as necessary pursuant to site Post Orders
Provide direction and instruction to subordinates regarding the performance of their duties
Disciplinary action/commendation decisions pertaining to security personnel
Make productivity and cost reduction recommendations to management
Make recommendations for physical security surveys, job safety analysis and post orders
Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned