Lobby Receptionist

JPMorgan Chase & Co. • Dallas, TX

3d • Onsite

About The Position

As a
Lobby Receptionist (first impression specialist) in Consumer and Community
Banking-Wealth Management, you are the first point of contact for clients,
visitors, and employees. You create a welcoming, professional lobby experience
by delivering exceptional service, maintaining attention to detail, and ensuring
each interaction leaves a positive, lasting impression. You will support daily
office activity by coordinating check-ins, answering questions, issuing
temporary access when needed, and partnering closely with internal teams to
ensure a safe, seamless in-office experience.

Requirements

• Minimum 2 years of recent experience in high-end reception, concierge, hospitality, or client-facing services
• Strong interpersonal and communication skills with a polished, welcoming presence
• Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to stand/walk for extended periods
• Ability to work across different locations throughout the campus as needed

Nice To Haves

• Familiarity with event, room, and/or visitor management systems
• Bilingual skills (Spanish preferred)

Responsibilities

• Welcome, register, and check in clients and visitors arriving for meetings and events within the JPMA office lobby/reception area
• Provide concierge-level support by answering questions, giving directions, and sharing relevant office information
• Support employees as needed (e.g., facilitating temporary access/badges when building access support is required)
• Follow all building and security procedures to maintain a healthy, safe, and secure environment; proactively escalate issues using a “see something, say something” approach
• Deliver first-class service by consistently exceeding lobby reception standards and anticipating needs
• Prepare for daily activity by reviewing scheduled meetings and events using event and visitor management systems
• Collaborate with partner teams (various JPMA partners from different regions and headquarters) to enhance the overall in-office and visitor experience
• Complete miscellaneous tasks and service-improvement projects that raise team standards and support operational excellence
• Maintain schedule flexibility, including early mornings or late evenings as business needs require

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees