LOBBY GUEST SERVICES AGENT

Compass Group-posted 4 months ago
$24 - $25/Yr
Full-time • Entry Level
New York, NY
Merchant Wholesalers, Nondurable Goods
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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

  • Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction.
  • Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests.
  • Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
  • Managing closely all activity in the internal visitor processing system.
  • Register all guest activity and liaise with other centers on visitor processing.
  • Acting as an overall Hospitality Services resource to guests, visitors, and employees.
  • Handling car service requests for visitors and staff members.
  • Standing during peak business hours and when greeting guests.
  • Communicating requests to the appropriate internal support departments.
  • Having a thorough understanding of the emergency procedures.
  • Adhering to uniform and grooming policies.
  • Maintaining the attractive, neat appearance of the Reception area.
  • Troubleshooting a wide variety of requests and situations.
  • Gaining an understanding of the company culture and creating transparency.
  • Assist with coverage in other locations as needed.
  • Prepare and submit daily reports to appropriate recipients.
  • Participate in daily, weekly, and monthly meetings.
  • Abiding by the '20 Second Rule' and notifying manager on duty of any occurrences.
  • Capacity to take on additional duties as assigned.
  • Follow protocol for personalized email confirmations and internal correspondence.
  • A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously.
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology/equipment.
  • Punctual, dependable and dedicated to achieving operational excellence.
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility.
  • Two to three years' experience in a client service/reception position within a hospitality or corporate environment.
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
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