FirstService Residential-posted about 1 year ago
$27,040 - $31,200/Yr
Part-time • Entry Level
Valley Forge, PA
Real Estate

As a Part-Time Front Desk Associate, you will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, and ensuring the safety and security of the building. This role involves monitoring electronic security systems, maintaining logs, and assisting with concierge services and administrative tasks. You will also be required to walk the premises for monitoring purposes and respond to emergencies as needed.

  • Provides exceptional customer service.
  • Meets and greets residents; checks guests and service providers in/out.
  • Understands and reacts to emergency response and access control procedures.
  • Monitors and operates electronic security control systems.
  • Accurately maintains daily logs, records, and forms.
  • Assists with general concierge services and performs administrative clerical work.
  • Walks the building premises as directed for monitoring purposes.
  • Monitors and controls access to the building.
  • Resolves and follows up on all complaints/issues, escalating to supervisor if necessary.
  • Helps maintain a safe and secure environment throughout the building/property(s).
  • Completes all required forms as needed.
  • May be assigned other duties by supervisor.
  • Ability to manage multiple priorities.
  • Demonstrates excellent customer service, communication, and time management skills.
  • Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
  • Command of information system hardware/software is preferred.
  • Good written and verbal communication skills.
  • Strong customer service and interpersonal skills required.
  • Ability to quickly and easily navigate the property/building as required to meet job functions.
  • Ability to lift 30 - 50 lbs.
  • Experience in a similar role is preferred.
  • Knowledge of security systems is a plus.
  • Flexible scheduling options.
  • Competitive hourly wage of $13.00 - $15.00 per hour.
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