Lobby Attendant

Marriott•Chicago, IL

10h•Onsite

About The Position

The Lobby Attendant is responsible for maintaining the cleanliness and appearance of public and employee areas, including restrooms, showers, glass surfaces, and floors. This role involves dusting, emptying trash, inspecting furniture, cleaning lights, and posting caution signs when necessary. The attendant is also expected to report maintenance issues, follow company safety and security policies, complete required training, and properly store flammable materials. Guest interaction is a key component, requiring the attendant to welcome guests, anticipate their needs, assist individuals with disabilities, and communicate professionally. The position requires physical stamina and the ability to perform various physical tasks, including lifting, pushing, pulling, bending, and standing for extended periods. Marriott International emphasizes its commitment to diversity and inclusion, valuing the unique backgrounds of its associates. Renaissance Hotels, part of Marriott, focuses on helping guests experience the local culture and seeks spontaneous explorers to join its team.

Requirements

Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance
Ability to move, lift, carry, and place objects in excess of 55 pounds with assistance
Ability to push and pull work-related machinery over sloping and uneven surfaces
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move through narrow, confined, or elevated spaces
Ability to move up and down a ladder
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift

Responsibilities

Clean public and employee restrooms and showers
Clean glass in public and employee areas
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment
Dust surfaces in assigned area
Empty trash containers, ashtrays, and ash urns in public areas into proper containers
Inspect condition of furniture for tears, rips, and stains and report damages
Clean and maintain lights
Post caution signs to limit traffic when necessary
Contact other departments directly for urgent repairs
Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Properly store flammable materials
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Support team to reach common goals
Ensure adherence to quality expectations and standards
Perform other reasonable job duties as requested by Supervisors