Lobby Ambassador

Loews Hotels • Orlando, FL

146d

About The Position

Join the team at Universal Endless Summer Resort - Dockside Inn and Suites, where you will be responsible for enhancing the overall guests experience from arrival to departure and being a point of reference for in-house guests. The Lobby Ambassador will represent the hotel in a professional manner, providing assistance with the utmost courtesy and professionalism. You will greet guests in a warm, friendly and professional manner, and become familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures. Your role will involve answering guest questions about the hotel and local area, maintaining cleanliness of the hotel lobby and public areas, and addressing guests' needs and concerns.

Requirements

• Excellent communication skills - oral and written.
• Outstanding guest service skills.

Nice To Haves

• One year experience in Customer Service related job.

Responsibilities

• Greet guests in a warm, friendly and professional manner.
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities and emergency procedures.
• Answers guest questions about the hotel and local area, researching and following up promptly.
• Becomes familiar with guest names and acknowledges them by name.
• Inspects and maintains overall cleanliness of the hotel lobby and public areas, including temperature, lighting, and music.
• Demonstrates a professional attitude in all interactions with guests and hotel staff.
• Address guests needs and concerns, elevating guests issues to the Manager on Duty.
• Assist Front Desk with check-in, check-out and queue, alleviating wait times at the Front Desk.
• Establish relationship with guests, learning their preferences to provide that WOW factor.
• Regular Attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all training sessions and meetings.
• Is polite, friendly, and helpful to guests and fellow employees.
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.
• Complies with required safety regulations and procedures.
• Complies with hotel and uniform and grooming guidelines.
• Remains current with hotel information.
• Perform other duties as assigned.

Benefits

• One free meal per shift.
• Free theme park access.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees