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As part of the Front Desk Team, the Lobby Ambassador's main responsibility is to greet everyone and provide excellent customer service. Your role is to create a safe and friendly environment for residents, guests, and visitors. This position is customer service-driven, requiring an outgoing, friendly, and people-oriented candidate. You will greet residents, guests, and visitors as they arrive or depart, offering baggage assistance, package deliveries, and information. In this role, you will engage with residents, guests, and visitors by enhancing their service experience from arrival to departure. You will provide assistance with luggage, package deliveries, and other resident needs. Responding to special requests from guests with unique needs and following up to ensure satisfaction is crucial. You will also need to be knowledgeable about the local area and property amenities to assist guests effectively. Maintaining security protocols is another key responsibility. You will monitor surveillance cameras, report suspicious activities, control access to the property, and manage visitor logbooks. Additionally, you will ensure the lobby area is clean, organized, and welcoming, reporting any maintenance needs to the appropriate department. Communication is vital, as you will liaise with property management and other team members to stay informed about updates, events, and resident needs. Keeping accurate records of daily activities, including visitor logs and incident reports, is also part of your duties.
