Lobby Ambassador

Sonesta Hotels•New Orleans, LA

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest's arrival experience. The Lobby Ambassador monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. This position will assist with Concierge Services, Bell Services, and Front Desk Services.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 50 pounds.
Specific vision abilities required by this job include close vision.

Nice To Haves

Knowledge of Opera and internet software preferred

Responsibilities

Welcome guests upon entrance and confirm reservations
May be required to run guests errands as needed
Act as the point of reference for guests who need assistance or information
Act as the first point of contact between guests and an organization
Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Coordinate Guest travel plans as needed
Greet all guest entering and exiting hotel
Hail taxi cabs and answers inquiries
Loading and unloading of guest’s cars, taxi's limos, etc.
Direct guest to front desk for check-in
Assist guests with luggage
Greet, register, and assign rooms to guests
Keeps records of room availability and guest’s accounts
Compute bills, and collect payments
Makes and confirm reservations
Assist in reservations or PBX as needed
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Maintain outstanding interpersonal relations with guests and co-workers
Contribute to building a positive team spirit
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance