Lobby Ambassador - Part time

City of Hope • Duarte, CA

2d • Onsite

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. The City of Hope Lobby Ambassador provides a high level of customer service to assist with meet and greet, mobility, wayfinding, directions, and connecting patients and families to City of Hope resources. The Lobby Ambassador is the liaison between the external environment, valet parking area and the patient registration area and/or hospital destination of the patient. The Lobby Ambassador provides wayfinding and transportation services by greeting patients/families who are arriving on the Duarte Campus. The Lobby Ambassador delivers services with a high level of engagement, interpersonal skills, safety acuity, and City of Hope values.

Requirements

• High school diploma or equivalent
• Two years of experience in a customer service role with at least one year providing face-to-face customer service.
• Strong communication and prioritization skills
• CPR/BLS

Nice To Haves

• Current CA Driver’s License preferred

Responsibilities

• Meet and greet patients and assist with general information and directional assistance.
• Communicate with other staff and drivers frequently.
• Demonstrate a willingness and ability to help others at all times.
• Practice preventative safety procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees