Lobby Ambassador - Seasonal

Parker House Hotel • Boston, MA

290d

About The Position

As a Lobby Ambassador at the Omni Parker House, you will be the guest liaison for all hotel guests, welcoming them and assisting with their luggage and any questions throughout their stay. This is a seasonal position, available from May to August. The Omni Parker House is a luxury hotel located on the Freedom Trail in Boston, known for its historic charm and modern amenities. You will be part of a team that creates memorable experiences for guests in this landmark hotel.

Requirements

• Previous experience in a Luxury Hotel Customer Service preferred.
• Excellent oral and written communication skills.
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent knowledge of the local community and surrounding areas.
• Previous experience in a high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Must be able to work a flexible schedule.
• Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Responsibilities

• Liaise with Front Office for details of groups, VIPs, Select Guests, promotions, and packages.
• Assist all guests with their luggage.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guests, communicating any needs or special requests to fellow hotel departments.
• Communicate directly with guests, both in person and by telephone.
• Create relationships with current and prospective Select Guest members and follow through with any complaints.
• Create unique and personalized WOW moments at every opportunity.
• Maintain Corporate enrollment expectations, coach Front Office team when necessary to help achieve enrollment goals.
• Assist Front Office with arrival/departure experience when necessary.
• Carry out all reasonable requests from management.

What This Job Offers

• Career Level: Entry Level