Lobby Ambassador/Bellperson

The Sheraton Palo Alto•Palo Alto, CA

2d•$22•Onsite

About The Position

The Lobby Ambassador/Bellperson at the Sheraton Palo Alto is responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience for all hotel guests. This is a full-time, hourly position that will require the individual to work in both the lobby and baggage areas. The ideal candidate will have previous experience in a hospitality or customer service role and possess excellent communication and problem-solving skills. Compensation and Benefits: This position offers an hourly rate of $22 per hour, paid biweekly. Full-time employees are eligible for a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and opportunities for career advancement within the company.

Requirements

High school diploma or equivalent
Minimum of 1-2 years of previous hospitality or customer service experience
Excellent communication and interpersonal skills
Ability to work flexible hours, including weekends and holidays
Must be able to lift and carry up to 50 pounds
Knowledge of local area and attractions preferred
A positive attitude and ability to work well in a team environment

Nice To Haves

Knowledge of local area and attractions preferred

Responsibilities

Greet guests upon arrival and assist with luggage transportation
Escort guests to their rooms and explain hotel amenities, services, and policies
Provide recommendations and directions for local attractions, restaurants, and transportation options
Handle guest requests and complaints in a prompt and professional manner
Maintain a clean and organized lobby and baggage area
Assist with valet parking and managing guest vehicles
Coordinate with front desk and concierge to ensure efficient and smooth guest check-in and checkout
Monitor and report any maintenance or safety issues in the lobby and baggage areas
Other duties as assigned by the supervisor or manager