IAD Lobby Agent

GCA Services Group • Dulles, VA

13d • $18 • Onsite

About The Position

The lobby agent is responsible for the overall management of the customer queue awaiting processing at airport security checkpoints.

Requirements

• Must be willing to work on any assigned shift
• Must be willing to work on Saturday, Sunday, and three weekdays for five consecutive days
• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, employee handbooks, and passenger boarding documents.
• Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies outlined in the ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
• Must be 18 years of age or older.
• MUST have the following documents for the SIDA Badge Application purposes in case we move you forward for the next steps (required by CBP, MWAA and TSA): SSN Identification with Current Address (Choose one) State ID Driver's License Citizenship Verification (Choose one) US Citizens: US Passport or US Birth Certificate/Naturalization Foreign Nationals: Green Card or Employment Authorization Document (EAD) EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more informations)
• Must work schedule as assigned.

Nice To Haves

• High School Diploma or GED preferred.
• Previous customer service experience preferred.

Responsibilities

• Maintain passenger movement for optimal queue management.
• Control and monitor and quantity of baggage under TSA security directives.
• Identify and direct passengers selected for additional security screening to TSA
• Control access to security screening checkpoints to air carrier ticketed passengers, airport employees, and government employees as outlined in TSA security directives.
• Control access to security checkpoints
• Provide direction to customers on divestiture.
• Verify passenger boarding passes and/or airport authorization to ensure concourse access is permitted.
• Communicate effectively with others in the work environment and with the public.
• Comply with Company and Client expectations regarding professionalism, knowledge, accuracy, and timelines of service.
• Provide “Legendary” and timeliness of service.
• When necessary for international arrivals, direct customers to the appropriate lane depending on citizenship and ensure that arriving customers are in possession of completed customs and immigration paperwork.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
• ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees