Loaner Coordinator - Johnson Lexus of Durham

Hol-Dav Inc•Durham, NC

About The Position

Johnson Lexus of Durham has the exciting opportunity to expand its service team with the addition of a Full-Time, Loaner Coordinator. We are seeking a friendly, goal-oriented individual with a positive attitude to fill this open position immediately! Johnson Lexus of Durham is a member of Johnson Automotive, one of the fastest growing automotive groups on the East Coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guests' experiences.

Requirements

Excellent customer service skills including good eye contact;
Must be detail oriented and have effective verbal and listening communication skills;
Must be Able to meet company's requirements for employment;
Must pass a pre-employment drug test, background check, driving record check, and we E-Verify:
Must be able to work flexible schedule, including Monday through Friday 10am-7pm and Rotating Saturdays 7:30am-4pm.

Nice To Haves

Previous rental vehicle or loaner vehicle experience preferred;
Basic computer knowledge including Microsoft Office preferred;
Proven Ability to prioritize multiple tasks and follow-up consistently;
Maintain a positive, professional and courteous demeanor at all times;

Responsibilities

Greet and welcome service customers in a genuinely friendly and courteous manner.
Provide guest with loaner vehicle while their Lexus is being serviced or repaired.
Follow all policies and procedures when completing loaner vehicle agreement for guests.
Understand guest's responsibility for fuel and damage. Inspect the loaner vehicle for damage.
Ensure loaner vehicle is properly cleaned and fueled prior to loaning it to a guest.
Maintain and review daily, the status of each loaner vehicle and conduct inventory checks.
Investigate late loaner vehicle returns and report them to Service Management.
Ensure proper scheduled maintenance/repairs are performed on loaner vehicles.
Inspect condition of returned loaner vehicles and follow proper procedures for any damage found, including filing insurance claims and proper repair of vehicles
Ensure returned loaners are checked back in properly.
Ensure loaner vehicle registrations and insurance are current.
Perform other duties as directed by service management.
Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of Johnson Lexus, its employees, or customers.
Maintain a high level of personal grooming, hygiene, and appearance.
Arrive at work, take lunch, and depart from work at the times designated by management.
Maintain a valid N.C. driver's license and immediately inform management of any changes in its status.