Loaner Car Coordinator

Bryan Subaru • Metairie, LA

9d

About The Position

As the Loaner Car Coordinator, you will act as the face of our Service Department, managing the daily operation of our loaner fleet. You will be responsible for booking loaner vehicles, greeting guests, conducting vehicle inspections, and ensuring a smooth, welcoming, and efficient process for clients needing transportation during their service visit.

Requirements

• Valid driver's license and a clean driving record.
• Exceptional customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in computer systems (knowledge of Xtime is a plus).
• Ability to stand, walk, and work outdoors frequently.

Nice To Haves

• Experience in a dealership or customer service role preferred.

Responsibilities

• Greet clients, explain loaner vehicle policies, and ensure a professional, friendly, and efficient experience.
• Manage the daily inventory, ensuring vehicles are fueled, clean, and prepped for morning appointments.
• Accurately prepare and audit rental contracts, ensuring all paperwork is completed upon vehicle departure and return.
• Conduct thorough, documented inspections of vehicle condition, damage, and fuel levels for both outbound and inbound cars.
• Coordinate with Service Advisors to schedule loaner vehicles, manage reservations, and communicate vehicle status to guests.
• Coordinate with valet staff or the detailing team to prepare vehicles for customers.
• Pick-up and Drop-off Customer vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed