Loaner Car Agent | Genesis Ontario

Rusnak Auto GroupOntario, CA
354d

About The Position

Rusnak Auto Group is seeking a Loaner Car Agent for our Genesis dealership in Ontario. This position is a great opportunity to advance your automotive career by providing loaner car services to our Service Department clients. As a leader in the automotive industry, we pride ourselves on our commitment to customer satisfaction and our extensive experience in the luxury car market.

Requirements

  • Minimum of 1 year in position of Loaner/Rental Car Agent or similar positions in Automotive Dealership or Rental Car Company industries.
  • Excellent interpersonal and customer service skills; at least 1 year of retail-related experience.
  • Strong verbal and written communication skills.
  • Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Responsibilities

  • Properly creates loaner car agreements ensuring that clients provide current driver's license, current insurance, and valid credit card.
  • Provide clients with explanations about potential charges that can arise from using our loaner vehicle.
  • Provide a seamless handoff of the loaner vehicle to the client, explaining the walkaround sheet, the vehicle itself, and what is expected upon their return to the dealership.
  • Create repair orders to charge clients for toll road violations, parking tickets, or damage to the vehicle.
  • Check loaner vehicles for outstanding recalls or updates and create repair orders to get work accomplished.
  • Daily check on existing inventory for compliance with our standards such as full tank of gas, cleanliness of vehicle, and mileage.
  • Check in vehicles as they come in from finished clients, going over the vehicle for possible damage, non-compliance with fuel levels at time of checkout, excessive miles, and cleanliness.
  • Ensure returned vehicles are washed, fueled, and ready to go for clients within a 2-hour period of initial return.

Benefits

  • Professional development and opportunities to grow within a well-respected company
  • Competitive Pay
  • Health Insurance Coverage (medical, dental, vision, and life)
  • Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Time-Off (vacation pay, sick pay, holiday pay)
  • Parental Leave
  • Employee Perks (sports games, theme parks, etc.)
  • Employee Referral Bonus Program

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Repair and Maintenance

Education Level

High school or GED

Number of Employees

501-1,000 employees

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