Loaner Car Agent | Genesis Ontario

Rusnak Auto Group • Ontario, CA

354d

About The Position

Rusnak Auto Group is seeking a Loaner Car Agent for our Genesis dealership in Ontario. This position is a great opportunity to advance your automotive career by providing loaner car services to our Service Department clients. As a leader in the automotive industry, we pride ourselves on our commitment to customer satisfaction and our extensive experience in the luxury car market.

Requirements

• Minimum of 1 year in position of Loaner/Rental Car Agent or similar positions in Automotive Dealership or Rental Car Company industries.
• Excellent interpersonal and customer service skills; at least 1 year of retail-related experience.
• Strong verbal and written communication skills.
• Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Responsibilities

• Properly creates loaner car agreements ensuring that clients provide current driver's license, current insurance, and valid credit card.
• Provide clients with explanations about potential charges that can arise from using our loaner vehicle.
• Provide a seamless handoff of the loaner vehicle to the client, explaining the walkaround sheet, the vehicle itself, and what is expected upon their return to the dealership.
• Create repair orders to charge clients for toll road violations, parking tickets, or damage to the vehicle.
• Check loaner vehicles for outstanding recalls or updates and create repair orders to get work accomplished.
• Daily check on existing inventory for compliance with our standards such as full tank of gas, cleanliness of vehicle, and mileage.
• Check in vehicles as they come in from finished clients, going over the vehicle for possible damage, non-compliance with fuel levels at time of checkout, excessive miles, and cleanliness.
• Ensure returned vehicles are washed, fueled, and ready to go for clients within a 2-hour period of initial return.

Benefits

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees