Loan Support Specialist I

A+ Federal Credit Union•Austin, TX

2d•$19•Hybrid

About The Position

The primary purpose of this position is to assist the Credit Union in achieving its mission of becoming our members first choice as their partner to make informed financial decisions. Your role to achieve this mission will be to provide outstanding service to internal members and under general supervision, and in accordance with established policies and procedures, to perform a variety of support functions for the membership. Support a sales and service culture. Maintain a working knowledge of all services and operations of the credit union.

Requirements

High school diploma or G.E.D. equivalent.
One year of general office experience preferred
Able to work independently and as part of a team, with the flexibility to adapt to change.
Excellent organization skills.
Skilled in MS Office including Word, PowerPoint, and Outlook.
Excellent skill in Excel required.
Basic math/accounting skills, 10-key calculator by sight along with skilled use of phone system, computer and all related software.
Detail-oriented in order to provide accurate, relevant, and timely information to internal and external members.
Excellent written and verbal communication skills
Excellent research and problem solving skills
Must have the ability/stamina to work at least 40 hours a week
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
Must be able to communicate heavily through telephone, e-mail and in-person communications

Nice To Haves

Pleasant and professional appearance
Verbal skills
Good listening skills
Flexible working hours
Dependable
Organizer and planner
Possess decision-making abilities
Versatile in all aspects of the CU

Responsibilities

Fax daily ACH reports to dealers
Respond to secure messages from members sent through online banking.
Completion of assigned Synapsys Events to include but not limited to Collections Requests, document requests, release of liens and the removal of GAP, MBP &/or Payment Protection
Process all TDRs(Troubled Debt Restructures), Loan Extensions & Alternate Payment Structures
Respond to emails sent ([email protected]) in regards to member loan questions and refer to appropriate departments when necessary.
Complete all Skip-a-payment (SAP) & Change of Due Date (CDD) requests submitted by phone, DocuSign, Synapsys & fax.
Prepare outgoing and distribute incoming mail for One La Costa departments.
Work the lending inbox daily, which includes but is not limited to- processing checks & return mail.
Processing and Paying of Dealer Drafts
Run daily batch of checks for One La Costa using check processing software.
Send daily balancing reports to accounting.
Perform indirect quality check on indirect loans after funding.
Move electronic contracts and membership cards from file directory to imaging loan records or member records
Move downloaded electronically signed documents via Docusign from file directory to imaging.
Complete daily Closed Loan report by updating paid loans in imaging as CLOSED.
Verify that all loan documents are in imaging from paper contracts received.
Provide administrative support to the lending department.
Assist with indexing documents for imaging
Order supplies for the One La Costa office
Perform other credit union functions and responsibilities as required or assigned.