Loan Support Analyst Sr

PNC • Pittsburgh, PA

23h • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst Sr, within PNC’s Commercial Asset organization, you may be based in in Pittsburgh, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Core hours for this role are Monday – Friday, 8:15 am EST – 5:00 pm EST with occasional coverage until 6:00 pm EST, on a rotational basis. This position will primarily focus on mail research for multiple departments, payment processing, mailbox duties, and other LA duties. Some additional duties are described below. This role will be responsible for servicing commercial loans that have fallen into a delinquent status. You will be responsible for, and must be able to, read, analyze, and interpret complex commercial loans that are delinquent such as non-accrual’s, charge offs, or for bankruptcy. You will not directly communicate with the customer but instead service the loans per asset manager direction. Preferred qualifications include experience with commercial loan portfolios and knowledge of ACBS. You will bring a strong understanding of loan documentation, regulatory compliance, and banking procedures, as well as proficiency in loan management systems and Microsoft Office tools such as but not limited to Excel, Word, Teams and OneNote. You will also demonstrate excellent analytical, organizational, and communication skills, and be able to manage multiple priorities independently in a fast-paced environment. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Preferred qualifications include experience with commercial loan portfolios and knowledge of ACBS.
• You will bring a strong understanding of loan documentation, regulatory compliance, and banking procedures, as well as proficiency in loan management systems and Microsoft Office tools such as but not limited to Excel, Word, Teams and OneNote.
• You will also demonstrate excellent analytical, organizational, and communication skills, and be able to manage multiple priorities independently in a fast-paced environment.

Responsibilities

• Executes varied and complex transactions/processes utilizing standard procedures.
• May have specific responsibility for one or multiple specialized products or functional areas.
• May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and may resolve exceptions; escalates appropriately.
• May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• May assist with training/coaching of new hires.
• May serve as a subject matter resource for the team.
• Provides responses and documentation to inquiries and ad hoc requests.
• Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level