At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst - Retail Lending within PNC's Financial Controls organization, you will be based in Miamisburg, OH. Validates and/or reconciles corporate advance and fee transactions for mortgage and consumer loans in accordance with the recoverability fee matrix (RFM), investor/insurer rules and established policies and procedures. Completes loan review in MAA Tool (within LSS) for validation and reconciliation tasks then analyzes and saves all invoices and other workout documentation for loan reviews. Conducts research on transactions in the corporate advance workstation; Identifies, escalates and/or resolves issues. Completes adjustments and customer refunds in MSP as needed.