Loan Servicing Team Member I, Full Time, Hybrid Marlborough MA
About The Position
Summary/Objective: Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross-train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, Avaya Phone System Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members Have a comprehensive and working knowledge of the Balance Transfer Program Process the following work within service level: Pega Emails Loan Servicing Mail Service Requests: Loan Payment Correction, Amend a Note (Rate and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (all Loan Services Letters) Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection. Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated. Third party auto loan payoff checks Third Party Lien Releases. Complete training courses within established guidelines Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing ; Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned Perform other job-related duties as assigned.
Requirements
- Six months to one year of related experience, financial institutions preferred
- Prior customer service experience
- Basic PC skills
Responsibilities
- Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, Avaya Phone System
- Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
- Have a comprehensive and working knowledge of the Balance Transfer Program
- Process the following work within service level: Pega Emails Loan Servicing Mail Service Requests: Loan Payment Correction, Amend a Note (Rate and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (all Loan Services Letters)
- Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection.
- Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated.
- Third party auto loan payoff checks
- Third Party Lien Releases.
- Complete training courses within established guidelines
- Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing ; Make a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
