Loan Servicing Specialist II
About The Position
United Community is looking for a detail-oriented and experienced Loan Servicing Specialist II to join our dynamic Loan Operations team. In this role, you will be responsible for achieving individual production goals while also supporting the manager in coordinating the daily operations of the unit. This position is ideal for a motivated professional with strong administrative skills and experience in Loan Operations and/or Loan Processing. What You’ll Do • Gather, interpret, and transcribe complex and non-standard information to ensure loan boarding packages are accurate.• Review documents such as loan approval forms, appraisals, title work, insurance, and other requirements to perfect our collateral position.• Process complex and non-standard boarding requests, perform Quality Assurance reviews, and complete complex loan research and maintenance requests.• Assist Account Officers with loan booking and maintenance questions.• Provide exceptional customer service by responding to requests and issues accurately and timely.• Meet performance standards of established production and quality metrics.• Adhere to corporate policies and procedures.
Requirements
- Minimum three years of experience in a Loan Operations/Loan Processing environment or related role.
- Detailed knowledge of Retail and Commercial loan documentation requirements.
- Knowledge of federal and state regulatory requirements.
- Advanced communication and organizational skills.
- Familiarity with LAS and Loan Document platforms.
- Proficient in Microsoft Excel and Word.
- Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
- Must be able to pass a criminal background & credit check
Responsibilities
- Gather, interpret, and transcribe complex and non-standard information to ensure loan boarding packages are accurate.
- Review documents such as loan approval forms, appraisals, title work, insurance, and other requirements to perfect our collateral position.
- Process complex and non-standard boarding requests, perform Quality Assurance reviews, and complete complex loan research and maintenance requests.
- Assist Account Officers with loan booking and maintenance questions.
- Provide exceptional customer service by responding to requests and issues accurately and timely.
- Meet performance standards of established production and quality metrics.
- Adhere to corporate policies and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
