Loan Servicing Specialist II

About the position

Hanover Bank is looking for a full-time Loan Servicer Specialist II. The Loan Servicer Specialist II reports directly to the Loan Servicing Manager. Processes monetary loan transaction requests daily loan payments & loan payoffs from general ledgers and checks. Supports the loan officers, branch personnel and loan admin staff in a professional manner to ensure quality customer service. Process monetary loan Transactions. Monitors insurance and taxes, daily loan operational functions and assists with various servicing tasks when necessary.

Responsibilities

• Review and respond to customer inquiries.
• Run and return payoff letter requests within 24 hours.
• Return all inquiry calls within one business day.
• Monitor loan servicing emails for customer/employee inquiries.
• Process payments loans from general ledger entries.
• Monitor payoff & loan disbursement mailboxes, advancing funds and processing paydown / payoff transactions.
• Process loan related wires and ACH transfers for payments/disbursements.
• Customer service functions as necessary, including service desk tickets and Call Center.
• Print and mail escrow surplus checks.
• Update collateral tracking and ticklers when current information is received.
• Ensure efficient and accurate processing of loan payments.
• Review / clear non-posted items.
• Update and or review daily rate changes.
• Review co-worker's daily work.
• Assist in insurance monitoring records for all loan types.
• Work with attorney for assignments.
• Maintain and update assigned Procedures.
• Register all real estate secured loans with the tax vendor for escrow monitoring via the vendors website.
• Delete any paid loans from tax vendor to cancel monitoring.
• Review E-Oscar and resolve customer complaints.
• Review all vendor generated insurance reports for expiring hazard & flood insurance.
• Contact insurance agents obtain outstanding expired insurance.
• Process forced placed insurance with the bank's assigned vendor when applicable.
• Follow up on force placed insurance placement to protect the banks interest on property held on loans for collateral.
• Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system.
• Review annual escrow analysis of accounts and print refund checks for mailing.
• Make recommendations for procedural changes to increase efficiency.
• Other duties assigned.

Requirements

• College degree in business or equivalent business experience.
• Minimum of 1-2 years in Bank loan department and/or similar experience.
• Notary designation a plus.

Nice-to-haves

• Excellent verbal and written communication skills.
• Ability to interact with a diverse group of people with tact and professionalism.
• Excellent organizational skills.
• Highly motivated and flexible.
• Committed to getting the job done.
• Moderate PC, Network, E-Mail, Director, Internet, Word Processing, Excel spreadsheet skills.

Benefits

• Medical, Dental and Vision (including HSA, FSA & Commuter Benefits)
• Company-paid benefits to include life insurance and AD&D plus long-term disability
• Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services)
• Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care)
• Retirement- 401(k) with Company Match
• Paid Personal Time Off (PTO) & Paid Company Holidays
• Annual Bonuses
• Annual Increases
• Employee Events and Contests