Loan Servicing Specialist - Agency Servicing

JPMorgan Chase • Newark, DE

91d

About The Position

Join the firm that FORTUNE has named one of the top five “World's Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients.

Requirements

• Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes.
• Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills.
• Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions.
• Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks.
• Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding.
• Excellent oral and written communication, with strong interpersonal & client servicing skills paired with analytical, problem-solving skills.
• Solid working knowledge of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) with basic to intermediate accounting knowledge.
• Ability to manage concurrent assignments in an effective, efficient, and organized manner in addition to working within a team environment.

Nice To Haves

• Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery.
• Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change.
• Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment.
• Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance.
• Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.

Responsibilities

• Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures.
• Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems.
• Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization.
• Reconcile daily funding and payment activity to account for all daily cash transactions (Statements and Ledgers) in accordance with client/lender instructions.
• Monitor and escalate past due exceptions/breaks including principal, interest, and fees to ensure that the loan accounting system is accurate and provide clients timely and accurate invoices.
• Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions.
• Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management.
• Perform quality control on new deals, restructures, and amendments by thoroughly understanding the credit agreement and verifying system set up accuracy.
• Back up co-workers, work on various special projects or other tasks as assigned.
• Participate in system testing, as needed, which may occur during non-business hours.

What This Job Offers

• Industry: Credit Intermediation and Related Activities