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FICS, Inc. is seeking a motivated mortgage loan servicing software system support team member with hands-on Investor Reporting experience. This role involves providing high-quality support and consulting to clients, particularly in reporting to investors such as Fannie Mae, Freddie Mac, and Ginnie Mae. The System Support team member will be responsible for training customers on FICS software, conducting product webinars, and ensuring quality assurance through collaborative testing. The position is crucial for enhancing the efficiency of customer operations and their overall success.