Loan Servicing Manager - Brick City Capital

Leverage Companies•Newark, NJ

11d•$60,000 - $80,000•Remote

About The Position

The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital’s in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience. This individual will be responsible for building the department’s operational backbone—overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards. You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.

Requirements

2+ years of experience in mortgage servicing, ideally in DSCR, non-QM, or business-purpose lending
Demonstrated ability to build servicing functions and manage vendor-driven servicing models
In-depth knowledge of escrow, collections, payoff, and investor remittance workflows
Strong understanding of servicing contracts, borrower documentation, and investor agreements
Experience managing servicing tech stacks and integrating with CRM/LOS systems (e.g., Salesforce, Mortgage Automator)
Proven leadership and project management skills; able to execute while planning for scale
Drive to build a best-in-class servicing department
High EQ and excellent communication; borrower-first and note-holder-aligned mindset

Nice To Haves

Experience standing up servicing departments or migrating servicing in-house
Familiarity with key servicing vendors (FCI, Petra, Lereta, Allied, CoreLogic)

Responsibilities

Servicing Department Buildout Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios
Collaborate cross-functionally to transition note buyers to in-house servicing
Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more
Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance
Customer Service & Borrower Retention Serve as the primary point of contact for borrower servicing inquiries and escalations
Train future team members on servicing agreements, loan documents, and customer engagement
Establish and manage processes for proactive borrower outreach—e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities
Vendor & Technology Management Select and implement third-party vendors for payment processing, escrow (tax & insurance), and collections
Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis)
Oversee technology integration between LOS, CRM (Salesforce), and servicing systems
Compliance, Legal & Oversight Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows
Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols
Investor Reporting & Remittance Design and deliver standardized monthly reports and fund remittances to note buyers
Establish a framework for ad hoc reporting requests and determine fee structure for customizations
Support internal stakeholders with servicing performance analytics
Collections & Payoff Processing Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution
Create escalation and default prevention processes in partnership with vendors
Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely
Team Leadership & Growth Lead day-to-day servicing operations as the department’s founding team member
Collaborate with Asset Management leadership to scale the team as the portfolio grows (analysts, junior analysts)
Support hiring, onboarding, and training of servicing staff over time