Loan Servicing Escalations Intake Specialist
About The Position
At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution. The Intake Coordinator is responsible for serving as the first point of contact for incoming complaints, attorney representation notices, and cease-and-desist requests. This role ensures all incoming matters are accurately logged, assessed, assigned, and processed according to established procedures. The Intake Coordinator maintains detailed documentation, ensures timely routing, and supports compliance with organizational, legal, and regulatory requirements.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
Nice To Haves
- One (1) year of loan servicing or related experience
Responsibilities
- Converses with customer regarding inquiries by phone
- Researches inquiries and gathers documentation necessary for research and response
- Drafts and edits responses to customer inquiries
- Gathers supporting documentation to be submitted to the customer
- Notates loans with attorney representation or requests to Cease and Desist communications
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
