Loan Servicing Correspondence Specialist I

Planet Home Lending • Meriden, CT

443d

About The Position

The Loan Servicing Correspondence Specialist I position is responsible for monitoring and generating written communication for serviced loan portfolios. This role acts as a liaison between various business units and print vendors to ensure timely and accurate correspondence with borrowers, adhering to compliance guidelines and operational procedures.

Requirements

• High school diploma or GED equivalent required.
• Associate degree preferred.
• Black Knight/ICE MSP experience strongly preferred.
• Understanding of Mortgage Servicing preferred.
• Above average verbal and written communication skills.
• Experience using Microsoft Office.
• Intermediate Microsoft Excel skills.
• Strong organizational skills and effective time management.
• Ability to multi-task and manage competing priorities.
• Ability to meet deadlines and adapt to a changing environment.

Responsibilities

• Utilizes letter-producing software system (OLLW) to create, generate, and maintain written communication with borrowers.
• Identifies loan criteria to provide timely written communication, including welcome letters and default notices.
• Adheres to Compliance guidelines, including RESPA and Government Agency Operating Procedures for VA and FHA.
• Serves as a liaison between the business unit and print vendor, ensuring correspondence is prepared and sent on time.
• Collaborates with vendors to resolve portal issues.
• Tracks correspondence-related activities for management analysis and reporting.
• Uploads files from print vendors to the imaging system.
• Makes recommendations and problem-solves for output file issues with vendors.
• Performs miscellaneous duties as assigned.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED