Loan Servicing Consumer Clerk

Glacier Bancorp, Inc. • Coeur d'Alene, ID

91d • $17

About The Position

Do you LOVE where you work? We DO!! Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors. Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together. Are you looking for a professional career? Do you want to work for a company that's in the Forbes Top 10 2023 List? At Mountain West bank we're more than a job, we take pride in our culture and our employees, we believe in promoting from within (which is why this position is open!!). We are looking for a Consumer Loan Clerk for our corporate Coeur d'Alene office. This position performs routine duties related to booking, assembling, scanning and verifying the accuracy of consumer and loan documentation; prepare loan documents, service and verify the servicing of booked loans. We offer excellent benefits including Medical, Dental, Vision, 401K plans, Profit Sharing, Employee Assistance programs and generous paid time off plans and more! Hourly rate DOE $17.10 +

Requirements

• High school diploma or equivalent
• 1 or more years of experience in an office environment
• Knowledge of banking policies and procedures
• Ability to multi-task and handle complex tasks efficiently
• Strong organizational skills
• Strong attention to detail
• Ability to work within strict timeframes and meet deadlines
• Excellent customer service skills
• Good knowledge of basic office equipment
• Working knowledge of Word and Excel

Responsibilities

• Navigate the exciting world of loans like a pro
• Transform customer needs into success stories
• Juggle loans with the grace of a Financial Cirque du Soleil performer
• Perform routine loan maintenance duties such as processing payments, setting up and changing AFTs, CIF changes, HELOC checks, waiving late fees, correcting/reversing loan payments
• Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email
• Process Consumer loan payoffs – completing payoff checklist
• Release collateral on all types of paid off loans
• Book all types of Consumer loans and change in terms within 24 hours of receipt
• Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request
• Work assigned pending and filing weekly – following up on all required items
• Sign off and complete files
• File Review of Consumer loan files – put files together – notate all exceptions and send exception notices
• Participate in community service activities
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Benefits

• Medical, Dental, Vision insurance
• 401K plans
• Profit Sharing
• Employee Assistance programs
• Generous paid time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees