Loan Servicing Clerk I

First Mid-Illinois Bancshares, Inc.•Mattoon, IL

48d

About The Position

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements. As a Commercial Loan Clerk I, you will be responsible for efficient application of payments to loans across a variety of loan types while also providing back up to areas in need. You will be responsible for providing centralized loan servicing administrative support to bank branches, customers, loan operations and loan officers. Responsible for performing a administrative support to core system functions and loan maintenance.

Requirements

High School Education or equivalent.
1+ years of office clerical/administration or banking experience.
Proficient in Microsoft Excel, Word, and Outlook.
Detailed information must be handled in an accurate, timely and confidential manner.
Must be able to handle a significant workload of varying tasks.
High Level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers.
Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties.

Responsibilities

Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable.
Prepares payoff statements in a highly detailed environment.
Automatic payment additions and Fee and interest waives.
Process accurate and timely payments, including but not limited to electronic transfers, ACH transactions, wire transfers, and check disbursements.
Validate payment details, ensuring compliance with regulatory requirements and internal policies.
Address discrepancies or issues related to payments promptly and effectively.
Generate and distribute recurring and ad hoc reports to assist with the monitoring of payment trends, transaction volumes, and other key metrics.
Ensure accuracy and completeness of all reports, adhering to established deadlines.
Conduct regular audits and reviews to ensure payments are accurate.
Inputting and maintaining the accuracy of data within the loan financing system.
Uphold compliance standards and mitigate potential risks by adhering to established protocols and implementing appropriate controls.
Provides exceptional customer service by phone or email to internal and external customers.
Complete required training specific to job responsibility.
Performs other duties as assigned.