Loan Servicing Business Analyst III
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About The Position
Supports the optimization of workflow and processes for bank business unit(s). Responsible for identifying and documenting business unit requirements, investigating business unit systems, identifying options for improving business unit systems and bridging the needs of the business unit with the use of information technology. Provides a strong link between the business unit and information technology to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization as a whole to achieve its goals. Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals. Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems. Researches and interprets complex and sometimes competing business needs and translates into application and operational requirements. Assists with business base development and RFP process (as applicable) during the project initiate phase. Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems. Supports the development of training, as well as implementation and post-implementation material. Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become 'Business Bank of Choice'. May perform other duties as assigned.
