Loan Servicing Associate

Superior National Bank and Trust•Hancock, MI

32d

About The Position

Superior National Bank approaches every day with the philosophy that we 'Grow Your Future.' Our employees are instrumental in helping us achieve that goal. As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement by staffing our locations with honest, hard-working people who truly care about one another, their customers, and our community. If this describes a culture that appeals to you, we invite you to apply to join our team. Thank you for your interest in becoming a team member of Superior National Bank!

Requirements

Bachelors or Associates degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience
High school diploma or equivalent required
Previous experience in a bank and/or lending environment desired
Knowledge of Bank loan products desired
Strong customer service background
Strong verbal and written communication skills
Ability to work under general supervision, manage multiple priorities, and meet deadlines
Ability to retain large amounts of information
Ability to understand different loan types, loan structures and variable rates
Strong computer and technical skills
Strong attention to detail
Strong analytical, critical thinking, problem solving skills
Ability to understand and comply with bank policies and regulations, including RESPA and others

Nice To Haves

Previous experience in a bank and/or lending environment desired
Knowledge of Bank loan products desired

Responsibilities

Perform all loan maintenance on various loan types including Commercial, Consumer and Real Estate Loans.
Provide superior customer service to all loan customers over the phone, email or occasionally in person.
Assist lenders and customers researching answers to questions on their loans.
Perform annual escrow analysis which requires researching shortages/overages, deficiencies and payment changes.
Monitor insurance coverage on all loan collateral including paying escrowed insurance and monitoring flood insurance coverage when needed.
Issue Forced Place Insurance when needed according to RESPA Regulations.
Perform daily and monthly balancing of Loan GL accounts and various bills and payments.
Process, maintain files on, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures.
Service loans according to FHLB and Fannie Mae guidelines.
Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training
Perform other duties as assigned and/or necessary