Loan Servicing Analyst

Mission Loans•Irvine, CA

1d•Hybrid

About The Position

The Loan Servicing Analyst is responsible for supporting the day-to-day servicing of residential mortgage loans from post-closing through payoff. This role ensures loan accounts are accurately maintained, payments are properly applied, escrow accounts are analyzed, and servicing activities comply with investor, regulatory, and internal requirements. The ideal candidate is detail-oriented, analytical, and knowledgeable in mortgage servicing operations.

Requirements

Subscribe to a no drama workplace
Subscribe to the mission of creating a truly customer and team member centric environment
Highly motivated, self-starter with ability to work independently under minimal supervision, and as a team player
Clear, effective interpersonal skills, written and verbal communication skills
Ability to work in a fast-paced, multi-tasking environment and manage to multiple deadlines
Strong analytical, problem solving and creative thinking skills
Ability to learn and adapt to guideline changes
Strong organization, follow through and time management skills
Excellent attention to detail with commitment to accuracy and quality
Dependable, responsible and able to use good judgement
Strong phone skills, easily building rapport and connection with customers
Demonstrated cooperative, collaborative partnership with colleagues and team members
Strong understanding of loan servicing concepts, including amortization, escrow, and payment processing
Experience working with loan servicing systems (e.g., MSP, LoanSphere, Black Knight, or similar)
Proficiency in Microsoft Excel and data analysis
Ability to interpret investor guidelines and regulatory requirements
Bachelor’s degree in finance, business, or a related field
2+ years of experience in mortgage loan servicing or related mortgage operations
Experience with investor reporting and servicing transfers
Familiarity with regulatory compliance and audit support
Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)

Responsibilities

Review, analyze, and maintain loan servicing accounts for accuracy and compliance
Process and reconcile borrower payments, adjustments, advances, and payoffs
Perform escrow administration, including setup, analysis, shortages/surpluses, and disbursements
Research and resolve loan-level issues related to payment application, balances, interest calculations, and fees
Ensure servicing activities comply with investor guidelines and regulatory requirements
Support loan boarding, transfers, and servicing system updates
Respond to internal inquiries and assist with borrower, investor, and audit requests
Prepare reports and perform data analysis related to servicing performance and exceptions
Identify process gaps and recommend improvements to increase efficiency and accuracy
Collaborate with departments such as escrow, default, customer service, and compliance