Loan Servicing Administrator
CrossCountry Mortgage, LLC
244d
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About The Position
The Loan Servicing Administrator will provide assistance to borrowers in a call center environment. This position is responsible for providing outstanding customer service experience for loan customers, third party requestors, and internal CrossCountry Mortgage staff. The Loan Servicing Administrator is the first point of contact for customer telephone calls and e-mails to ensure satisfaction and loyalty by assisting in and resolving a wide variety of loan servicing inquiries. This position performs all duties in accordance with company policies and procedures and all state and federal regulations.
