Loan Services Supervisor
About The Position
The Loan Services Supervisor supports the Loan Services Manager by overseeing daily loan funding and servicing operations for Direct and Indirect lending. This role audits loan files, verifies documentation and calculations, ensures proper disbursement of funds, and maintains accurate tracking and reporting. The Supervisor plays a key role in training and mentoring Loan Services staff, assisting with workload management, and serving as a resource for loan servicing inquiries. Success in this position requires strong attention to detail, effective communication, and consistent application of lending standards and procedures.
Requirements
- Minimum of two (2) years of related lending, loan servicing, or loan operations experience
- Graduation from an accredited senior high school or equivalent or GED
- Knowledge of Microsoft Office Suite and database management systems
- Strong attention to detail and organizational skills
- Ability to communicate clearly and professionally with members, dealers, team members, and management
- Ability to manage multiple priorities and meet daily deadlines in a fast‑paced environment
Nice To Haves
- Experience with Direct and Indirect loan funding preferred
Responsibilities
- Ensure accurate and timely funding of Direct, Indirect, and Smart Fund loans
- Maintain complete and compliant loan documentation
- Support strong dealer, member, and internal partnerships
- Strengthen operational efficiency and risk reduction through effective tracking and reporting
- Support team success by mentoring and training employees
- Assist management with oversight of daily department operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
