Loan Services Specialist - Glens Falls

Arrow Bank NA•Glens Falls, NY

15h•$20 - $22•Onsite

About The Position

Move Your Career in the Right Direction. At Arrow Financial Corporation, we’re looking for detail-driven, customer-focused professionals ready to take the next step in their career. As a Loan Services Specialist, you’ll play a key role in supporting the loan lifecycle ensuring accuracy, efficiency, and a seamless experience for both customers and internal teams. Why Arrow We offer more than a job; offer a path forward. With competitive pay, strong benefits, career development opportunities, and a supportive team environment, Arrow is a place where you can grow and succeed. • This is an in-office role based in Glens Falls, NY • $20–$22/hour + bonus potential If you’re ready to move your career in the right direction, we’d love to hear from you. Please see full job details below.

Requirements

Experience in banking, lending, or a call center environment
Strong attention to detail and ability to manage multiple priorities
Excellent communication and customer service skills
A team-oriented mindset with the ability to work independently
High school degree or equivalent experience required
2 years of experience required in banking or lending; experience in Loan Services preferred
Ability to work independently and cooperatively with a team
Strong organizational skills with ability to handle multiple priorities and meet strict deadlines
Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management
Proficient with Microsoft Office Suite including: Word, Excel, and Outlook
Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
Must be able to repetitively use a telephone and computer mouse and keyboard.
Ability to lift/move up to 15 lbs.

Responsibilities

Support daily loan servicing operations, including systems updates, documentation, and reporting
Collaborate with team members to keep processes running smoothly and efficiently
Assist with problem resolution by researching issues and delivering timely solutions
Contribute to projects and process improvements that enhance service and performance
Support and assist team members; work closely with management and unit to assess needs and determine level of assistance
Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans
Work on projects as needed to support department and Company goals
Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction
Assist with creating and updating procedures for job duties
Other duties as assigned