Loan Services Specialist

FCS Financial, ACA • Jefferson City, MO

1d • $43,000 • Onsite

About The Position

Are you passionate about helping people and making a difference in communities across Missouri? Do you dream of working for a company with a welcoming culture that encourages personal and professional growth? If so, we have the perfect opportunity for you!
About Us: At FCS Financial, we are dedicated to positively impacting our customers and communities. As a member of the Farm Credit System, we offer a supportive work environment where your contributions truly matter.
The Role: We are seeking an enthusiastic and detail-oriented Loan Services Specialist to join our team in Jefferson City, Missouri. In this position, you will leverage your knowledge of agriculture, lending, title work, legal documents, and general office experience to make a meaningful impact on our customers.
What We Offer:
Starting Salary: $43,000, with potential for growth based on knowledge and experience.
Comprehensive Benefits: Enjoy a highly competitive compensation and benefits package.
Growth Opportunities: We are committed to your personal and professional development. This role offers a clear path for career growth from entry-level to advanced - progressing through Loan Services Specialist I, II and III.
Flexible Work Schedule: Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.

Requirements

• Experience: At least two years of relevant experience or an equivalent combination of education and experience.
• Attitude: A positive outlook and a passion for customer service.
• Skills: Ability to work efficiently in a fast-paced environment.
• General knowledge of mortgage and commercial loan documentation
• General knowledge of real estate terminology and contracts
• Communication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex issues
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in utilizing Word, Excel, PowerPoint, and Outlook
• Ability to prioritize and multitask to meet deadlines
• Skill in processing complex, detailed information in an accurate, thorough, and timely manner
• Skill in working as part of a team and collaborating with colleagues
• Oral and written communication skills, sufficient to share and exchange information effectively with peers, supervisors, customers and third parties
• Skill in organizing material and information in a systematic way to optimize efficiency
• Skill in applying processes and procedures to factual data to come to make a logical decision
• Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Nice To Haves

• Associate’s Degree preferred

Responsibilities

• Document and Information Review: Reviews various items including title commitments, appraisals, entity formation documents and other supporting documents for accuracy and adherence to regulations and Association policies and procedures. Verifies and inputs information into applicable databases Performs maintenance to system data as necessary Follows up on questions, inconsistencies and missing information. Answers questions regarding loan documentation
• Document Preparation: Generates and merges loan documents using applicable software. Prepares closing instructions, escrow letters and various other documents for loan closings. Prepares loan disclosures to adhere to compliance regulation. Processes loan servicing actions and various other special requests
• Closing Coordination: Contacts customer, title company and branch staff to schedule closing date and time. Communicates closing requirements and confirms requirements are met. Coordinates preparation of settlement statement with the title company. Reviews settlement statements with customers and answers questions pertaining to settlement figures
• File Preparation: Prepares files for loan certification by: Ensuring receipt of all final executed documentation. Reviewing documents for accuracy and adherence to regulations and Association policies and procedures. Scanning and uploading documents to their appropriate location to meet association retention guidelines. Follow up on outstanding loan documentation as necessary. Communicating with title companies to resolve issues and/or obtain endorsements to loan policies. Organizing and routing loan packets to colleagues for certification
• Other duties as assigned to meet the needs of the organization.

Benefits

• Comprehensive Benefits: Enjoy a highly competitive compensation and benefits package.
• Growth Opportunities: We are committed to your personal and professional development. This role offers a clear path for career growth from entry-level to advanced - progressing through Loan Services Specialist I, II and III.
• Flexible Work Schedule: Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree