Loan Services Representative

Fall River Municipal Credit Union•Fall River, MA

About The Position

POSITION FUNCTION Under the general supervision of the Consumer Lending Manager and Loan Services Supervisor, performs a variety of duties related to the servicing of all consumer, business and mortgage loan products and provides collection support as needed.

Responsibilities

Provide loan service support to all members.
Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate.
Review system reports daily, weekly, monthly or as instructed by the Loan Services Perform loan servicing functions to include:
Review loan files for compliance with Credit Union policy and state and federal regulations.
Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary.
Maintain recorded documents and original loan notes.
Verify proper entry of loan information in the Core System
Remit and track all recording documents for perfecting collateral liens.
Track homeowners and vehicle insurance policies through the applicable third parties
Process Escrow payments for real estate taxes and conduct Escrow Analysis
Maintains accurate records of collection activity on delinquent accounts, including all action taken, record dates, times and synopsis of discussions.
Assist with administering the Credit Union’s overdraft program.
Support collection efforts to include:
Maintain accurate records of collection activity on delinquent and charged off share and loan accounts, including all action taken, record dates, times, and synopsis of discussions.
Review mail log to verify receipt of promised amounts.
Send and record evidence of collection notices and letters sent to debtors.
Process collection payments and recovery amounts.
Process repossessions and foreclosure.
Prepare collection and overdraft reports as instructed.
Complies with all applicable federal, state and local regulations.
Maintain job knowledge and skill level needed to meet the requirements of the position
Perform all other necessary duties, as required for Loan Services
Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or Consumer Lending Manager.
Maintains a required level of quality and quantity of work.
Works within procedural limits of position.
Ensure credit union confidentiality.
Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations