Loan Services Rep/ Collector
About The Position
POSITION FUNCTION Under the general supervision of the Consumer Lending Manager and Loan Services Supervisor, performs a variety of duties related to the servicing of all consumer, business and mortgage loan products and provides collection support as needed. EXCELLENT BENEFITS: Our comprehensive benefits package includes medical, dental, and vision coverage; a generous first dollar HRA, 401 (k) plan, employer paid pension, paid time off, federal holidays off, ability to earn bonus days, birthday off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits.
Responsibilities
- Provide loan service support to all members.
- Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate.
- Review system reports daily, weekly, monthly or as instructed by the Loan Services Perform loan servicing functions to include:
- Review loan files for compliance with Credit Union policy and state and federal regulations.
- Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary.
- Maintain recorded documents and original loan notes.
- Verify proper entry of loan information in the Core System
- Remit and track all recording documents for perfecting collateral liens.
- Track homeowners and vehicle insurance policies through the applicable third parties
- Process Escrow payments for real estate taxes and conduct Escrow Analysis
- Maintains accurate records of collection activity on delinquent accounts, including all action taken, record dates, times and synopsis of discussions.
- Assist with administering the Credit Union’s overdraft program.
- Support collection efforts to include:
- Maintain accurate records of collection activity on delinquent and charged off share and loan accounts, including all action taken, record dates, times, and synopsis of discussions.
- Review mail log to verify receipt of promised amounts.
- Send and record evidence of collection notices and letters sent to debtors.
- Process collection payments and recovery amounts.
- Process repossessions and foreclosure.
- Prepare collection and overdraft reports as instructed.
- Complies with all applicable federal, state and local regulations.
- Maintain job knowledge and skill level needed to meet the requirements of the position
- Perform all other necessary duties, as required for Loan Services
- Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or Consumer Lending Manager.
- Maintains a required level of quality and quantity of work.
- Works within procedural limits of position.
- Ensure credit union confidentiality.
- Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations
Benefits
- medical, dental, and vision coverage
- a generous first dollar HRA
- 401 (k) plan
- employer paid pension
- paid time off
- federal holidays off
- ability to earn bonus days
- birthday off
- employer-paid life and disability insurance with additional buy-up coverage options
- tuition and continuing education reimbursement
- other voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
