Loan Service Specialist

BANK-SHARED SERVICE•Maplewood, MO

16d

About The Position

This position is responsible for providing services and support to add to the continued growth of the Bank. The responsibilities include, but are not limited to: • Processing and verifying all real estate taxes that are paid on all Accounts that are escrow borrowers. • Maintaining unpaid tax exception reports. • Paying Insurance and Real Estate Tax Bills for all Escrow customers. • Processing lending-related payments. • Preparing payoff statements. • Monitoring and Follow-up on all insurance coverage on loan collateral (i.e. Property, vehicles, Business Assets, etc.) • Entering and updating client information. • Overseeing sub-servicers (i.e. Insurance Brokers/Companies, Tax Counties, etc.) • Cross training in all functions of loan servicing. • Complete maintenance requests. • Assisting Loan Manager in all functions and special projects as assigned. • Provide communication and other support to areas outside of the Loan Service Department to promote key initiatives including growth, efficiency, lending team experience and customer experience. • Performing other duties, as assigned. Desired Competencies Successful candidates are organized, independent, and detail-oriented with excellent communication and interpersonal skills. Desired competencies include: • Excellent written and verbal communication skills • Must be able to meet deadlines and department performance standards. • Strong organizational skills. • Proficiency with Microsoft Office Suite (Excel, Word, and Outlook) • Strong analytical problem-solving and decision-making skills. • Ability to work independently and as part of a cross-functional team. • Good understanding of financial institution products and services. • Desire to be a part of a strong team that allows for open communication and ongoing learning and growth

Requirements

High School education required. Equivalent, related, work experience will be considered. Additional AIB and/or business courses and seminars geared toward additional banking advancement recommended.
A minimum of 3 years of related experience is required; experience in banking or professional financial services is preferred.
A broad knowledge of banking and department operations, policies and procedures preferred

Nice To Haves

Excellent written and verbal communication skills
Must be able to meet deadlines and department performance standards.
Strong organizational skills.
Proficiency with Microsoft Office Suite (Excel, Word, and Outlook)
Strong analytical problem-solving and decision-making skills.
Ability to work independently and as part of a cross-functional team.
Good understanding of financial institution products and services.
Desire to be a part of a strong team that allows for open communication and ongoing learning and growth

Responsibilities

Processing and verifying all real estate taxes that are paid on all Accounts that are escrow borrowers.
Maintaining unpaid tax exception reports.
Paying Insurance and Real Estate Tax Bills for all Escrow customers.
Processing lending-related payments.
Preparing payoff statements.
Monitoring and Follow-up on all insurance coverage on loan collateral (i.e. Property, vehicles, Business Assets, etc.)
Entering and updating client information.
Overseeing sub-servicers (i.e. Insurance Brokers/Companies, Tax Counties, etc.)
Cross training in all functions of loan servicing.
Complete maintenance requests.
Assisting Loan Manager in all functions and special projects as assigned.
Provide communication and other support to areas outside of the Loan Service Department to promote key initiatives including growth, efficiency, lending team experience and customer experience.
Performing other duties, as assigned.